We want you to be completely satisfied with Keysera. If you are not happy with your purchase for any reason, we offer a straightforward refund policy as described below.
We offer a full 30-day money-back guarantee on all purchases. If you are not satisfied with the Service within 30 days of your purchase date, you are entitled to a full refund — no questions asked.
We believe in our product and want you to feel confident purchasing without risk. If Keysera doesn't help you find winning product ideas, we don't deserve your money.
To request a refund, simply email us at support@keysera.com with:
We will process your refund within 5 business days. Refunds are returned to the original payment method via PayPal.
To be eligible for a refund:
We reserve the right to decline refund requests that appear to be fraudulent or abusive (e.g. repeated purchase-and-refund patterns).
Upon processing a refund, your access to the Service will be revoked. Your access code will be deactivated and you will no longer be able to use the research tool.
We do not offer partial refunds. All refunds are for the full purchase amount.
If you are experiencing a technical issue or problem with the Service after the 30-day window, please contact us at support@keysera.com and we will do our best to resolve the issue. Refunds outside the 30-day window are issued at our sole discretion.
For any refund-related questions or requests, please email us at support@keysera.com. We typically respond within 24 hours on business days.